In order to complete this quest, you will need to find an Old and Used Backpack.
The backpack is a drop from a rare spawning Orc in Ulderek's Rock, also known as Orc Fortress.
The Orc spawns to the north-east.
If you are lucky enough to find the Orc, it will drop an Old and Used Backpack which looks the same as a Red Backpack but it has the following detail written on it "A label on the backpack reads: Property of Sam, Thais."
With the backpack, head to Thais and speak to Sam.
Sam: Welcome to my shop, Player! I trade with weapons and armor.
Sam: What? Are you telling me you found my old adventurer's backpack that I lost years ago??
Sam: Thank you very much! This brings back good old memories! Please, as a reward, travel to Kazordoon and ask my old friend Kroox to provide you a special dwarven armor. I will mail him about you immediately. Just tell him, his old buddy Sam is sending you.
He will send you to Kroox in Kazordoon.
Kroox: Welcome to Kroox Quality Armor, Player!
Player: Sam Sent Me
Kroox: Oh, so it's you, he wrote me about? Sadly I have no dwarven armor in stock. But I give you the permission to retrieve one from the mines.The problem is, some giant spiders made the tunnels where the storage is their new home. Good luck.
Head towards the southern mine which contains the Crusader Helmet Quest.
Make your way towards the last floor.
Head west and use a melee weapon on the spiderwebs.
Then head south until you reach a sealed door.
Enter through the door and use the chest to find the Dwarven Armor.
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