Between May and the beginning of July, Tibia was targeted by massive DDoS attacks. Effectively addressing these malicious attacks was treated with high priority and we initiated various countermeasures to mitigate their impact. Additionally, we have been working on improving our infrastructure and the protection of our servers. Based on player feedback, we also optimised the accuracy of the automatic death compensation that triggers if a PvE death is identified as a direct consequence of exceptional connection issues such as a mass kick. After a careful evaluation, we have now decided to refrain from handing out an additional, manual compensation for the connectivity issues earlier this year on top of that.
We will keep on doing our best to compensate players if their game experience was affected negatively due to a mistake or problem on our side. However, there are circumstances beyond our direct control and influence, such as malicious attacks on our services, for example. In these cases, we will from now on concentrate all our efforts and attention on protecting our infrastructure and on mitigating the impact of such assaults rather than focusing on an additional, manual compensation.
We would like to thank you again for your immense support and patience and for bearing with us. Of course, dealing with DDoS is an ongoing process so we will continue to update our measures and do our best to provide you with a smooth, enjoyable game experience.
See you in Tibia!
Your Community Managers