Back in December 2016, we provided you with a chart about the number of character deaths in Tibia that were not a result of PvP. This data illustrated that the quota of regular deaths during DDoS attacks does not differ significantly compared to times without massive attacks. This means that there is a high chance that character deaths caused by DDoS attacks are identified as such and are compensated automatically by our protection system for character deaths.
From the beginning of December on, though, we received more and more feedback from players pointing out that this protection system does not work properly anymore since deaths which were caused by DDoS attacks were not compensated anymore. Of course, we took these reports seriously and immediately started investigations. A thorough analysis revealed that technical countermeasures which we had initiated together with our service partners against DDoS attacks indeed underminded the protection system and prevented it from working as intended.
Since the malfunction of the protection system resulted from a technical issue on our side, we have decided to retroactively compensate all regular PvE deaths that happened between December 10, 2016, 00:00 CET and January 18, 2017, 00:00 CET. Please note that you may need to log out and in again in order to receive the compensation.
We have provided a chart for you which clearly shows that the system did not work properly between December 11 and January 17: both the number of deaths for which the death penalty was reduced to zero (orange bars) and the number of deaths which were compensated retroactively by XP, skill, and blessing charms (blue bars) were considerably lower than before despite ongoing DDoS attacks. Of course, we have already addressed the cause of this issue and since January 18, the protection system is working as intended again which you can also see in the increased number of compensated deaths in the chart. By the way, the increased numbers of total deaths around November 19 and afterwards are a result of double XP/skill time and three new Open PvP game worlds.
Please accept our most sincere apologies for this issue and the painful experiences it has caused you. We are truly sorry that we have failed to live up to your expectations and will do our best to improve our services. We would like to thank you for your immense patience and for providing us with valuable feedback. Thank you for standing by us even in difficult times.
Be assured that we are constantly working in close collaboration with our service partners to increase the protection of our servers against such malicious DDoS attacks.
Your Community Managers